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assemblylabel NZ

<p id="isPasted" style="box-sizing: border-box; font-size: 0.875rem; font-weight: 400; line-height: 1.3125rem; letter-spacing: 0.42px; margin: 0px 0px 1em; color: rgb(34, 34, 34); font-family: &quot;Neuzeit Grotesk&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Next to each product under the size selection, there is a general &apos;Size Guide&apos;, please click on this to determine which size will be best suited for your body.</p><p style="box-sizing: border-box; font-size: 0.875rem; font-weight: 400; line-height: 1.3125rem; letter-spacing: 0.42px; margin: 0px; color: rgb(34, 34, 34); font-family: &quot;Neuzeit Grotesk&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Alternatively, our customer care team are equipped with style knowledge of each garment, please <a href="https://assemblylabel.com/pages/contact-us" style="box-sizing: border-box; background-color: transparent; touch-action: manipulation; color: var(--color-support-black); text-decoration-line: underline; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: var(--color-support-light-grey); text-underline-offset: 0.125rem; transition-property: color; transition-duration: 0.15s; transition-timing-function: var(--transition-timing-flick);" target="_blank">contact us</a> for guidance.</p>

Next to each product under the size selection, there is a general 'Size Guide', please click on this to determine which size will be best suited for your body. Alternatively, our customer care team are equipped with style knowledge of each garment, p

How do I know my size?

Product

Where is my order?

I'm an international customer will I have to pay for customs and duties?

Can I change my order once it has been placed?

My order is missing an item.

I have received a faulty/damaged item in my order.

What methods of payment do you accept?

Can I place a phone order?

I purchased an online order in store, what happens next?

How do I use the sign up welcome code on my order?

Assembly Label Online Safety

I made a mistake on my order, can I change it?

Orders

How can I return my order?

Can I exchange my online order?

When can I expect my refund?

I placed my order online can I return it in store?

Can I use my refunded store credit online and in store?

Is there anything I can't return?

I don't have a receipt can I still return my items?

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

I received an Assembly Label gift can I return it?

Returns

How do I apply the welcome discount to my order?

How can I apply my discount or e-gift card code to my online order?

Can I return a gift card?

When will my gift card expire?

Gift Cards and Discounts

How can I contribute my old Assembly Label clothing to Re-Worn?

Is there an incentive for returning pre-loved items?

When will I receive my 20% off incentive?

Will I be able to return a Re-Worn item that I have purchased, or are the products final sale?

I live outside of Australia, can I still make a contribution?

Where do Re-Worn items get laundered and repaired?

Where does the money from Re-Worn clothing sales go?

What else can I do to extend the life of my clothing?

Assembly Label has never sent clothing to landfill, how is this possible?

Re-Worn

You've run out of my size will you be restocking?

How do I wash my Assembly Label garment?

How do you recommend laundering your linen?

My garment needs repairing what can I do?

Where do the donations go?

How does the Donation work?

Choose What You Pay

Edit Sale FAQs

Can I return items that are on sale?

Can I use discount codes for items on sale?

If something sells out, when it is restocked, can I purchase it at the discounted price?

I purchased an item before the sale and it is now discounted, can I have a refund for the additional spend?

How do I know my size?Updated a year ago