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assemblylabel NZ

<p id="isPasted" style="box-sizing: border-box; font-size: 0.875rem; font-weight: 400; letter-spacing: 0.42px; margin: 0px 0px 1em; color: rgb(34, 34, 34); font-family: &quot;Neuzeit Grotesk&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders are dispatched within 1-3 business days from our Australian Distribution Centre and Retail Stores. Once dispatched, express delivery timeframes are &#xA0;2-4 business days and standard timeframes are &#xA0;3-6 business days. This is an estimate only and may be subject to delays during promotional periods.<p id="isPasted" style="box-sizing: border-box; font-size: 0.875rem; font-weight: 400; letter-spacing: 0.42px; margin: 0px 0px 1em; color: rgb(34, 34, 34); font-family: &quot;Neuzeit Grotesk&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">After placing your order with us, you will receive an email confirmation, followed by a dispatch email with the tracking link.&#xA0;<p style="box-sizing: border-box; font-size: 0.875rem; font-weight: 400; letter-spacing: 0.42px; margin: 0px 0px 1em; color: rgb(34, 34, 34); font-family: &quot;Neuzeit Grotesk&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order&#x2019;s delivery falls outside of the shipping timeframes, please contact us and we will lodge an investigation with New Zealand Post/Australia Post/DHL Express.

All orders are dispatched within 1-3 business days from our Australian Distribution Centre and Retail Stores. Once dispatched, express delivery timeframes are  2-4 business days and standard timeframes are  3-6 business days. This is an estimate only

Where is my order?

Orders

I'm an international customer will I have to pay for customs and duties?

Can I change my order once it has been placed?

My order is missing an item.

I have received a faulty/damaged item in my order.

What methods of payment do you accept?

Can I place a phone order?

I purchased an online order in store, what happens next?

How do I use the sign up welcome code on my order?

Assembly Label Online Safety

I made a mistake on my order, can I cancel it?

How can I return my order?

Can I exchange my online order?

When can I expect my refund?

I placed my order online can I return it in store?

Can I use my refunded store credit online and in store?

Is there anything I can't return?

I don't have a receipt can I still return my items?

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

I received an Assembly Label gift can I return it?

Returns

How do I apply the welcome discount to my order?

How can I apply my discount or e-gift card code to my online order?

Can I return a gift card?

When will my gift card expire?

Gift Cards and Discounts

How can I contribute my old Assembly Label clothing to Re-Worn?

Is there an incentive for returning pre-loved items?

When will I receive my 20% off incentive?

Will I be able to return a Re-Worn item that I have purchased, or are the products final sale?

I live outside of Australia, can I still make a contribution?

Where do Re-Worn items get laundered and repaired?

Where does the money from Re-Worn clothing sales go?

What else can I do to extend the life of my clothing?

Assembly Label has never sent clothing to landfill, how is this possible?

Re-Worn

How do I know my size?

You've run out of my size will you be restocking?

How do I wash my Assembly Label garment?

How do you recommend laundering your linen?

My garment needs repairing what can I do?

Product

Where do the donations go?

How does the Donation work?

Choose What You Pay

Black Friday Sale FAQs

Can I return items that are on sale?

Can I use discount codes for items on sale?

If something sells out, when it is restocked, can I purchase it at the discounted price?

I purchased an item before the sale and it is now discounted, can I have a refund for the additional spend?

Where is my order?Updated 24 days ago