Orders

Where is my order?

All orders are dispatched within 1-3 business days from our Australian Distribution Centre and Retail Stores. Once dispatched, express delivery timeframes are 2-4 business days and standard timeframes are 3-6 business days. This is an estimate only

I'm an international customer will I have to pay for customs and duties?

If you are an international customer, please see our International Shipping for information on duties, taxes, shipping and return fees

Can I change my order once it has been placed?

We are unable to edit or cancel your order once it is placed through our online store. All orders are processed immediately after they are received and are sent via International E-Parcel.

My order is missing an item.

Most orders are fulfilled from our warehouse, however due to stock availability your order may be split and be fulfilled from multiple locations. If you have received your order and you have a missing item, it is likely your package has been separate

I have received a faulty/damaged item in my order.

For any garment that may have a possible fault we do follow a process, this means we can provide either a repair, replacement or refund for you. If you would like to take the garment into store, our staff will assess the item and resolve this for you

What methods of payment do you accept?

We accept all credit cards, Paypal, Afterpay, Zip Pay and Assembly Label Gift Cards.

Can I place a phone order?

Yes, please contact one of our stores to place an over the phone order. Please note, Afterpay and Zip pay are not permitted over the phone.

I purchased an online order in store, what happens next?

All orders are dispatched within 1-3 business days from our Distribution Centre or Retail Stores. Please note any orders placed over the weekend will be dispatched on the next business day. All orders purchased in store as an online order are only av

How do I use the sign up welcome code on my order?

Your welcome code can be added to the discount code box at checkout. The welcome discount is eligible… - For customers who are new subscribers to our mailing list - For 30 days from the date the customer joins the mailing list - For the Reward Period

Assembly Label Online Safety

We are aware that there are fraudulent websites and social media accounts posing as Assembly Label. These scam sites copy Assembly Label branding and claim to sell our products. Shop safely with Assembly Label by only making online purchases at our o

I made a mistake on my order, can I cancel it?

We are unable to edit or cancel your order once it is placed through our online store. Please be mindful when checking out to ensure the items in your cart, your shipping details, and payment details are all correct before ordering.