Returns

How can I return my order?

We offer 14 day returns on full priced items that are in unworn, unwashed, original condition with tags attached. All final sale items, including earrings, are not eligible for returns or exchanges unless deemed faulty. To return an item, please proc

Can I exchange my online order?

We offer 14 day returns or exchanges for a different size on full priced items that are in unworn, unwashed, original condition with tags attached. All final sale items, including earrings, are not eligible for returns or exchanges unless deemed faul

When can I expect my refund?

As soon as we receive your return and process it, you will be refunded and notified via email. Please allow 2-5 business days for processing time and the funds to arrive back on your original payment method.

I placed my order online can I return it in store?

We can accept online refunds (except orders made with PayPal) and exchanges in store. Please note all Choose What You Pay, Online Warehouse Sale items, and Earrings are all final sale and cannot be returned. Swimwear will only be accepted as a return

Can I use my refunded store credit online and in store?

Yes, once your return has been processed you will receive a Gift Card containing a unique code which is valid online or in stores. To redeem the credit online please enter the code in the Gift Card/Discount Code box or head into store with your gift

Is there anything I can't return?

Due to hygiene considerations, all jewellery are final sale. All Choose What You Pay items and sale items are final sale and cannot be returned or exchanged unless faulty. All Re-Worn items are final sale and are not eligible for refunds, exchanges o

I don't have a receipt can I still return my items?

Of course, pending your return adheres to our returns policy and you either have the purchase attached to your Assembly Label account or you have the purchase on your bank statement this is sufficient proof of purchase.

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

Yes, once we process your refund Afterpay and Zip Pay will cancel all future repayments and issue a refund for any previous payments. You will be notified by email when each step is complete. As Afterpay and Zip Pay is a third party, please allow tim

I received an Assembly Label gift can I return it?

Sure, please ensure the item is returned in new, unworn, unwashed original condition with tags attached. Please head over to our returns portal and select "returning or exchanging a gift"