Returns
How can I return or exchange my order?
Online Returns. To start a return or exchange, click here. Sale Returns. Return Conditions. Please note: If you do not include the packing slip provided, your return may not be identified, and you may experience delays in receiving your refund.
When can I expect my refund?
As soon as we receive your return and process it, you will be refunded and notified via email. Please allow 2-5 business days for processing time and the funds to arrive back on your original payment method.
I placed my order online can I return it in store?
We are happy to accept online returns (except orders made with PayPal) and exchanges in all stores for Full Priced items within 14 days of receipt (date of delivery). For security reasons, refunds will only be issued to the original payment method us
Can I use my refunded store credit online and in store?
Yes, once your online return has been processed by our warehouse, you will receive a Gift Card containing a unique code which is valid online and in stores. To redeem the credit online, please enter the code in the Gift Card/Discount Code box, or hea
Is there anything I can't return?
Due to hygiene considerations, all jewellery are final sale. All Final Sale items are not eligible for refunds, exchanges or credit notes unless deemed faulty. Swimwear can only be returned if hygiene stickers and tags are still in place. All sample
I don't have a receipt can I still return my items?
Of course, pending your return adheres to our returns policy and you either have the purchase attached to your Assembly Label account or you have the purchase on your bank statement this is sufficient proof of purchase.
Am I eligible for a refund if I paid with Afterpay or Zip Pay?
Yes, once we process your refund Afterpay and Zip Pay will cancel all future repayments and issue a refund for any previous payments. You will be notified by email when each step is complete. As Afterpay and Zip Pay is a third party, please allow tim
I received an Assembly Label gift can I return it?
Sure, please ensure the item is returned in new, unworn, unwashed original condition with tags attached. Please head over to our returns portal and select "returning or exchanging a gift"